The coronavirus epidemic has had major implications to the Walt Disney Company, including their theme parks and especially their valued guests.
As the parks remain closed, the Disneyland Resort has updated their policies for annual passholders, for those that have paid in full and to those who are on a monthly payment plan.
Annual passholders who paid in full
The company will extend the expiration date for the passes to through the length of the parks closure, that way when reopened those guests will have opportunities to visit/revisit previously missed opportunities. Partial refunds will soon be available as soon as the company provides exact details.
Annual passholders who are on payment plans
Effective April 5, 2020, passes on monthly payment plans will expire at the end of their terms. Payments will automatically stop and will be put on hold while the parks remain closed and will resume once reopened. Payments made between March 14, 2020 and April 4, 2020 will be refunded.
I am personally glad the company has come out with these new policies as they’re experiencing heavy call volume (attempted to call numerous times) on their customer service lines and have made options to make it easier for guests who were in the dark when it came to their annual passes.
Below is additional information from Disney:
Guests who are paying for Disneyland Resort Annual Passes using our monthly payment program may choose to have their monthly payments postponed starting with payments due April 5 through the park closure period, and then resumed on the Passholder’s regularly scheduled payment date once the parks reopen. Postponed payments will be collected in the months following the end of the Passholder’s currently scheduled payment term. The Passport expiration date will be extended due to the theme park closures to provide additional access opportunities at the end of the Passport term. The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks. Information will be provided soon on how to choose this option.
For any additional information please reach out to the Disneyland Resort’s Guest Relations number at (714) 781-7277 and please remember as we just mentioned, they are experiencing heavy call volumes at this time.
Source: Disneyland Resort